Authentic Spa

1.1 General Support and Inquiries

• Contact Page: https://seoulbeautyglobal.com/contact
• Official Email: support@seoulbeautyglobal.com.
• Live Chat Support: Available via the chat icon on our website for real-time assistance with general questions.

1.2 Formal Modification and Cancellation Requests

• Primary Channels: All formal requests for cancellations, refunds, or rescheduling must be submitted via the Contact Page on our Platform or through our Official Email.
• Timestamp Policy: The timing of a request is determined by the timestamp of the email or the submission on the Contact Page in Korea Standard Time (KST).
• Invalid Channels: In accordance with our Communication Responsibility policy, requests made via social media DMs or personal contacts are not considered official and will not be processed.

2.1 Advance Notice and Limits

• Free Reschedule Window: Rescheduling requested at least 72 hours (3 days) in advance is processed at no cost, up to 2 times per reservation.
• Limited Reschedule Window: Requests made between 48 and 72 hours before the appointment are limited to 1 reschedule, subject to the partial refund tier in Section 4.1.
• Late Requests: Requests made within 48 hours of the appointment are treated as a cancellation and subject to the refund schedule in Section 4.
• Frequency Exhaustion: Once the allowed reschedule count is exhausted, any subsequent change requires a full cancellation and a new booking.

3.1 No-Show Policy

• Failure to appear for your confirmed appointment without prior notice or valid cancellation is considered a "No-Show".
• No-shows will result in the forfeiture of your entire deposit. No refunds or rescheduling will be allowed.
• A cancellation of a reservation not yet confirmed by the Service Provider is not treated as a No-Show and is fully refunded (see Section 4.2).

3.2 Late Arrival

• Service Impact: Arriving late may result in a shortened service duration to ensure subsequent appointments are not delayed.
• Full Remaining Balance: If the service proceeds despite your late arrival, you are still required to pay the full remaining balance directly to the Service Provider, regardless of the shortened actual duration of the service.
• Cancellation Criteria: If you are more than 20 minutes late without prior notice, your appointment will be automatically canceled, treated as a No-Show, and your deposit will be forfeited.

4.1 Refund Tiers

4.2 Reservations Pending Provider Confirmation

• The refund tiers in Section 4.1 apply only to reservations that have been confirmed by the Service Provider.
• If a reservation is still pending provider confirmation, a cancellation—regardless of timing, including after the appointment time has passed while the reservation remained pending—will receive a 100% refund of the deposit. Such a cancellation is not treated as a No-Show.