Cancellation and Refund Policy
Last Updated: June 1, 2026
At Seoul Beauty Global, we strive to provide a smooth and satisfying experience for all users. Please review the following policies carefully before making a reservation. These policies are governed by and incorporated into our general Terms and Policies.
1. Official Communication Channels
To ensure all requests are processed accurately and timely, we provide specific channels for different types of inquiries.
1.1 General Support and Inquiries
- Contact Page: https://seoulbeautyglobal.com/contact
- Official Email: support@seoulbeautyglobal.com.
- Live Chat Support: Available via the chat icon on our website for real-time assistance with general questions.
1.2 Formal Modification and Cancellation Requests
- Primary Channels: All formal requests for cancellations, refunds, or rescheduling must be submitted via the Contact Page on our Platform or through our Official Email.
- Timestamp Policy: The timing of a request is determined by the timestamp of the email or the submission on the Contact Page in Korea Standard Time (KST).
- Invalid Channels: In accordance with our Communication Responsibility policy, requests made via social media DMs or personal contacts are not considered official and will not be processed.
2. Rescheduling Policy
2.1 Advance Notice and Limits
- Free Reschedule Window: Rescheduling requested at least 72 hours (3 days) in advance is processed at no cost, up to 2 times per reservation.
- Limited Reschedule Window: Requests made between 48 and 72 hours before the appointment are limited to 1 reschedule, subject to the partial refund tier in Section 4.1.
- Late Requests: Requests made within 48 hours of the appointment are treated as a cancellation and subject to the refund schedule in Section 4.
- Frequency Exhaustion: Once the allowed reschedule count is exhausted, any subsequent change requires a full cancellation and a new booking.
3. No-Show & Late Arrival Policy
We maintain strict policies regarding attendance to respect the schedules of our Service Providers.
3.1 No-Show Policy
- Failure to appear for your appointment without prior notice or valid cancellation is considered a "No-Show".
- No-shows will result in the forfeiture of your entire deposit. No refunds or rescheduling will be allowed.
3.2 Late Arrival
- Service Impact: Arriving late may result in a shortened service duration to ensure subsequent appointments are not delayed.
- Full Remaining Balance: If the service proceeds despite your late arrival, you are still required to pay the full remaining balance directly to the Service Provider, regardless of the shortened actual duration of the service.
- Cancellation Criteria: If you are more than 20 minutes late without prior notice, your appointment will be automatically canceled, treated as a No-Show, and your deposit will be forfeited.
4. Refund & Change Schedule
Refunds and changes are processed based on the timing of your request relative to Korea Standard Time (KST).
4.1 Refund Tiers
| Time Before Appointment | Refund |
|---|---|
| 3+ days before | 100% Refund of the deposit amount |
| 2 days before | 80% Refund of the deposit amount |
| 1 day before | 50% Refund of the deposit amount |
| Same day / No-show | No Refund |
5. Refund Processing & Currency
This section details how your funds will be returned following a valid refund request.
5.1 Currency and Rates
- USD Principle: All refunds are issued in US Dollars (USD). Refunds will be issued based on the exact USD amount originally charged at the time of booking, regardless of any exchange rate fluctuations that may have occurred since the transaction date.
- Refund Method: Refunds are typically issued back to the original source of payment (e.g., PayPal or original Bank Account).
5.2 Timeline
- While we initiate refunds promptly, it may take up to 10 business days for the funds to reflect in your account.
6. Special Circumstances & Exceptions
We may grant exceptions for emergencies, provided valid documentation is provided.
6.1 Eligible Force Majeure
Exceptions may be granted for circumstances beyond the user's reasonable control that prevent attendance, including:
- Sudden flight cancellations or transportation disruptions
- Serious medical emergencies affecting the user
- Natural disasters (earthquakes, typhoons, floods)
- Public health emergencies or government-imposed travel restrictions
6.2 Ineligible Circumstances
- Issues related to travel documents, passports, or visas are the sole responsibility of the user and do not qualify for refund exceptions.
6.3 Submission
- Valid official documentation must be submitted to support@seoulbeautyglobal.com within 48 hours before the scheduled appointment.
7. Service Provider Cancellations
If a Service Provider must cancel your appointment due to unforeseen circumstances, the following will apply.
7.1 Procedures
- You will be notified immediately via your registered email.
- A 100% refund of the deposit paid to the Platform will be issued.
- Our support team will assist you in finding an alternative booking if requested.
8. Non-Refundable Items
Certain third-party costs are strictly non-refundable by the Platform.
8.1 Specific Fees
- Processor Fees: Any non-refundable transaction or currency conversion fees charged by payment processors (e.g., PayPal).
- Bank Fees: International transaction or cross-border fees charged by your credit card issuer or bank.
9. Payment Disputes & Chargebacks
We encourage direct communication to resolve any transaction issues.
9.1 Dispute Resolution
- Please contact our support team first for a faster resolution before initiating a dispute through your payment provider.
- Unauthorized disputes or chargebacks may result in the temporary or permanent suspension of your access to the Platform.
10. Service Quality and Satisfaction Disputes
While we hold our Service Providers to high standards, please be advised that subjective dissatisfaction with the aesthetic results of a treatment does not automatically entitle a user to a refund.
10.1 Dispute Reporting Protocol
- Standard 48-Hour Window: Any claims regarding unsatisfactory service must be formally submitted to support@seoulbeautyglobal.com within 48 hours of the appointment completion to allow for adequate observation of results.
- Evidence Requirements: To substantiate a claim, users must provide a detailed written explanation accompanied by objective evidence, such as high-resolution photographs or video footage clearly illustrating the issue.
10.2 Arbitration and Resolution
- Case-by-Case Review: Each dispute is thoroughly investigated on an individual basis, taking into account the evidence provided and the Service Provider's records.
- Discretionary Outcomes: Resolutions are determined at the Platform's sole discretion and may result in a full refund of the deposit, a partial credit, or a denial of the refund request if the claim is deemed unsupported. Please note that any disputes regarding the remaining balance paid directly to the Service Provider must be resolved directly with the Provider.
- Balanced Mediation: Our mediation process is designed to ensure a fair and balanced outcome for both the user and our professional partners.
11. Contact
If you have any questions or require assistance with a cancellation or refund, please reach out to us.
11.1 Support
- Contact our customer support team at support@seoulbeautyglobal.com
Last Updated: June 1, 2026
At Seoul Beauty Global, we strive to provide a smooth and satisfying experience for all users. Please review the following policies carefully before making a reservation.
1. Official Communication Channels
1.1 General Support
- Contact Page: seoulbeautyglobal.com/contact
- Official Email: support@seoulbeautyglobal.com
- Live Chat: Available via the chat icon on our website.
1.2 Formal Requests
- All formal cancellation/refund requests must be submitted via the Contact Page or Official Email.
- Timing is based on Korea Standard Time (KST).
- Requests via social media DMs or personal contacts are not valid.
2. Rescheduling Policy
2.1 Advance Notice
- Free Reschedule Window: Rescheduling requested at least 72 hours (3 days) in advance is processed at no cost, up to 2 times per reservation.
- Limited Reschedule Window: Requests made between 48 and 72 hours before the appointment are limited to 1 reschedule, subject to the partial refund tier in Section 4.1.
- Late Requests: Requests made within 48 hours of the appointment are treated as a cancellation and subject to the refund schedule in Section 4.
- Frequency Exhaustion: Once the allowed reschedule count is exhausted, any subsequent change requires a full cancellation and a new booking.
3. No-Show & Late Arrival
3.1 No-Show Policy
- Failure to appear without notice is a "No-Show".
- No-shows will result in the forfeiture of your entire deposit. No refunds or rescheduling will be allowed.
3.2 Late Arrival
- Late arrival may result in shortened service.
- Full Remaining Balance: If the service proceeds despite your late arrival, you are still required to pay the full remaining balance directly to the Service Provider, regardless of the shortened actual duration of the service.
- 20+ minutes late without notice: appointment will be automatically canceled, treated as a No-Show, and your deposit will be forfeited.
4. Refund & Change Schedule
Refunds are based on Korea Standard Time (KST).
3+ days before
100% Refund of deposit
2 days before
80% Refund of deposit
1 day before
50% Refund of deposit
Same day / No-show
No Refund
5. Refund Processing
5.1 Currency and Method
- All refunds are issued in US Dollars (USD). Refunds will be issued based on the exact USD amount originally charged at the time of booking, regardless of any exchange rate fluctuations that may have occurred since the transaction date.
- Refunds are issued to the original payment source.
5.2 Timeline
It may take up to 10 business days for funds to reflect in your account.
6. Special Circumstances
6.1 Eligible Exceptions
Exceptions may be granted for circumstances beyond the user's reasonable control that prevent attendance, including:
- Sudden flight cancellations or transportation disruptions
- Serious medical emergencies affecting the user
- Natural disasters (earthquakes, typhoons, floods)
- Public health emergencies or government-imposed travel restrictions
6.2 Ineligible
Issues related to travel documents, passports, or visas do not qualify for refund exceptions.
6.3 Documentation
Valid documentation must be submitted within 48 hours before the scheduled appointment.
7. Service Provider Cancellations
If a Service Provider must cancel your appointment due to unforeseen circumstances, the following will apply.
- You will be notified immediately via email.
- A 100% refund of the deposit paid to the Platform will be issued.
- Our team will assist with alternative bookings.
8. Non-Refundable Items
- Processor Fees: Transaction or currency conversion fees (e.g., PayPal).
- Bank Fees: International transaction or cross-border fees.
9. Payment Disputes
- Contact our support team first before initiating a dispute.
- Unauthorized chargebacks may result in account suspension.
10. Service Quality Disputes
10.1 Reporting Protocol
- Claims must be submitted within 48 hours of appointment completion.
- Provide detailed explanation with photos or video evidence.
10.2 Resolution
- Each dispute is reviewed on a case-by-case basis.
- Discretionary Outcomes: Resolutions are determined at the Platform's sole discretion and may result in a full refund of the deposit, a partial credit, or a denial of the refund request if the claim is deemed unsupported. Please note that any disputes regarding the remaining balance paid directly to the Service Provider must be resolved directly with the Provider.
- Balanced Mediation: Our mediation process is designed to ensure a fair and balanced outcome for both the user and our professional partners.
11. Contact
For assistance with cancellation or refund, contact us at support@seoulbeautyglobal.com