Seoul Beauty Global
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Tradition Meets Modern Wellness

Duna Clinic

CozyOpen DailyClassicPrivate Room

$14.43~

Duna Korean Medicine Clinic values balance, wellness, and care above all else.

Through balance-centered treatments based on the principles of traditional Korean medicine, we aim to promote wellness, a state in which both the body and mind are harmonized, and provide holistic care tailored to each individual’s unique characteristics.

The name “Duna” means “meeting my second self.” It embodies the idea of encountering the natural healing power of Korean medicine, caring for oneself, and becoming healthier and more beautiful through that journey of self-awareness and healing.

For those living unbalanced lives, constantly rushing and losing their sense of equilibrium, Duna offers a way toward a healthier, more balanced wellness lifestyle.

What Makes Us Unique

  • Balance-Centered Korean Medicine Treatments
  • Holistic Body and Mind Wellness Care
  • One-on-One Care Matched to Your Unique Constitution
  • Natural Healing Through Traditional Korean Medicine
  • Wellness Lifestyle Guidance for Modern Living

Our Programs

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Consultation 1
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Consultation

Balance-focused traditional medicine session

25~30 min
$20.00
Deposit$20.00

A consultation fee of ₩20,000 is required in advance to secure your appointment with the doctor. Please note that this fee is for the consultation only and is non-refundable. The consultation fee is separate from any procedure or treatment costs. If you decide to proceed with a procedure or treatment, payment will be made directly at the clinic.

Please note: Prices listed on our menu are based on estimated currency conversion. The final amount you pay at the clinic may vary slightly.

Signature Programs

Premium one-day Korean medicine programs for lifting, contouring, and full-body wellness.

One-Day Maximum Courses

- Course A | Face Contouring Lifting + TMJ Care — $350

- Course B | Core Shaping + Total Face & Body Realignment — $550

- Course C | Premium All-in-One Lifting, Contouring & Body Realignment — $900

- Course D | Wellness Reverse Aging Maximum Program — $1,450

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Face & Body Programs

Personalized treatments for facial balance and body alignment.

- Face & TMJ Care — $180

- Full Body & Full Face Care — $200

- Full Body & Full Face Care PLUS+ — $215

- Face & Slim Beauty — $270

- Relax TMJ — $249

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Wellness Programs

Holistic wellness programs for balance, recovery, and rejuvenation.

- VIP Wellness Package — $450

- VIP Wellness Lifting Package — $610

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Chuna & Physical Therapy

Traditional therapies for pain relief and posture correction.

- General Acupuncture, Physical Therapy & Cupping (After Long Flight) — $75

- Basic Posture Correction & Simple Cervical Chuna Manual Therapy (1 Area) — $55

- Comprehensive Posture Correction & Full-Body Chuna Manual Therapy (2 or More Areas) — $95

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Weight Management & Herbal Medicine

Personalized Korean medicine programs for weight management and overall wellness.

Weight Management

- Consultation for Diet Program & 1:1 Customized Korean Herbal Medicine Prescription — $450

- Diet Program Consultation & Step-by-Step Capsule-Type Korean Herbal Prescription — $270

- Diet Consultation & Saponin Injection (Wild Ginseng Fat Reduction Acupuncture) — $95

- Medium-frequency Therapy for Localized Fat Reduction & Abdominal Core Activation — $99

Herbal Medicine

- General Wellness Consultation — Consultation Included

- Kyungok-go (Traditional Herbal Tonic Jelly) — $149

- Gongjindan (Premium Herbal Tonic Pills) — $180

Signature Programs

Premium one-day Korean medicine programs for lifting, contouring, and full-body wellness.

Course A | Face Contouring Lifting + TMJ Care — $350

A facial contouring program focused on improving jaw balance, facial symmetry, and lifting through Korean medicine treatments.

Treatment Includes

  • Beauty Slim Face

    • Full-body alignment therapy

    • Facial physical therapy

    • Facial acupuncture

    • Jaw exercise training

    • Manual facial contour correction

  • High Frequency Lifting (15 min)

  • Wild Ginseng Herbal Injection (3cc)

Expected Benefits

  • TMJ pain relief

  • Slimming & facial asymmetry correction

  • Safe muscle lifting

  • Facial fat contouring

  • Non-invasive, no pain, no downtime


Course B | Core Shaping + Total Face & Body Realignment — $550

A comprehensive body correction program designed to restore posture, strengthen the core, and improve full-body balance.

Treatment Includes

  • Core Shaping (30 min)

  • Lower Back Physical Therapy

  • Cupping Therapy

  • Full Body Acupuncture

  • Herbal Pain Injection

  • Facial Manual Correction Therapy

  • Full-Body Alignment Therapy

Expected Benefits

  • Pain relief & recovery

  • Core muscle strengthening

  • Improved posture & body alignment

  • Post-surgery recovery support


Course C | Premium All-in-One Lifting, Contouring & Body Realignment — $900

An advanced lifting and contouring program combining facial rejuvenation with full-body realignment.

Treatment Includes

  • Core Shaping (30 min)

  • Lower Back Physical Therapy

  • Cupping Therapy

  • High Frequency Lifting

  • Wild Ginseng Beauty Slim Face

  • 30 Thread Lifting

  • Tight-U Full Face Lifting

  • Facial Manual Correction Therapy

Expected Benefits

  • Sagging skin improvement

  • Facial contouring & symmetry

  • Skin lifting & elasticity enhancement

  • Complete facial balance care


Course D | Wellness Reverse Aging Maximum Program — $1,450

Duna's most comprehensive wellness program combining anti-aging treatments, nutrition coaching, and full-body restoration.

Treatment Includes

  • Relax TMJ Package

  • Full-Body Alignment

  • Facial Acupuncture (45 min)

  • Tight-U Full-Face Fascia Lifting

  • Core Shaping (30 min)

  • Meridian Balancing Acupuncture (15 min)

  • Customized Nutrition & Food Coaching

  • Rejuvenation Injection

    • Placenta Injection or

    • Wild Ginseng (Sansam) Injection (2cc)

  • Health Support 30-Day Pack

Expected Benefits

  • Deep stress & fatigue recovery

  • Full-body balance & alignment

  • Facial symmetry & jaw tension relief

  • Lifting & collagen stimulation

  • Improved circulation & metabolism

  • Nutrition & energy rejuvenation

  • Non-invasive reverse aging care

Face & Body Programs

Personalized Korean medicine programs focused on facial balance, TMJ care, posture correction, and natural contouring.

Face & Body Programs combine facial therapy, TMJ treatment, posture correction, and traditional Korean medicine techniques to restore facial symmetry, improve body alignment, and enhance natural beauty without surgery.

Face & TMJ Care — $180

A focused treatment for improving facial balance, relieving jaw tension, and restoring proper TMJ function in a short session.

Recommended For

  • Patients seeking intensive facial and TMJ treatment in a short amount of time.

Treatment Includes

  • Facial targeted physical therapy

  • Facial acupuncture

  • Temporomandibular joint (TMJ) manipulation therapy

  • Cervical & shoulder alignment treatment

Expected Benefits

  • TMJ pain relief

  • Reduced jaw tension

  • Improved facial balance

  • Better neck & shoulder alignment


Full Body & Full Face Care — $200

A non-surgical correction program designed to improve facial asymmetry while restoring overall body alignment.

Recommended For

  • Individuals with facial asymmetry or overall body misalignment seeking non-surgical correction.

Treatment Includes

  • Facial targeted physical therapy

  • Facial acupuncture

  • TMJ therapy

  • Full-body Chuna chiropractic manipulation

Expected Benefits

  • Improved facial symmetry

  • Better posture & body alignment

  • Reduced muscular imbalance

  • Natural facial contour improvement


Full Body & Full Face Care PLUS+ — $215

An enhanced full-body correction program that combines pain relief therapies with facial and posture alignment.

Recommended For

  • Individuals experiencing body pain, muscle discomfort, facial asymmetry, and posture imbalance.

Treatment Includes

  • Full-body physical therapy

  • ICT electrotherapy

  • Cupping therapy

  • Facial acupuncture

  • TMJ therapy

  • Full-body Chuna chiropractic manipulation

Expected Benefits

  • Relief from muscle pain & stiffness

  • Improved posture & alignment

  • Facial symmetry improvement

  • Enhanced overall body balance


Face & Slim Beauty

Face & Slim Beauty — $270

A facial contouring program designed to slim the face and improve facial definition using Korean medicine treatments.

Recommended For

  • Individuals with a double chin, facial fullness, uneven facial balance, or those seeking a slimmer facial contour.

Treatment Includes

  • Saponin-based fat-reducing wild ginseng acupuncture

  • Facial targeted physical therapy

  • Facial acupuncture

  • TMJ manipulation therapy

  • Cervical & shoulder alignment treatment

Expected Benefits

  • Facial fat reduction

  • Improved facial contour

  • Enhanced facial symmetry

  • Defined jawline


Relax TMJ

Relax TMJ — $249

A specialized TMJ therapy program that relieves jaw pain, facial muscle tension, and discomfort while restoring healthy jaw movement.

Recommended For

  • Individuals experiencing TMJ pain, jaw tension, jaw clicking, difficulty opening or closing the mouth, or facial muscle soreness.

Treatment Includes

  • Facial radiofrequency heat therapy

  • Facial targeted physical therapy

  • Facial acupuncture

  • TMJ manipulation therapy

  • Cervical & shoulder alignment treatment

Expected Benefits

  • TMJ pain relief

  • Reduced facial muscle tension

  • Improved jaw mobility

  • Relaxed neck & shoulder muscles

  • Better facial balance


Wellness Programs

Comprehensive wellness programs combining body alignment, lifting, and Korean medicine for long-term health and rejuvenation.

Wellness Programs combine traditional Korean medicine, body alignment, facial treatments, and lifting therapies to improve posture, restore balance, reduce fatigue, and support long-term wellness.

VIP Wellness Package — $450

A comprehensive wellness program designed to improve body alignment, strengthen the core, reduce pain, and restore facial balance through holistic Korean medicine care.

Recommended For

  • Individuals with weakened core muscles and lower back pain

  • Those experiencing abdominal obesity or a weak core

  • Patients with both full-body misalignment and facial asymmetry

Treatment Includes

  • Back muscle physical therapy

  • Cupping therapy

  • Saponin wild ginseng acupuncture

  • Facial targeted physical therapy

  • Facial acupuncture

  • TMJ manipulation therapy

  • Cervical & shoulder alignment treatment

  • Full-body alignment therapy

  • Medium-frequency abdominal fat reduction therapy

Expected Benefits

  • Improved body alignment

  • Stronger core muscles

  • Lower back pain relief

  • Facial symmetry improvement

  • Reduced abdominal fat

  • Enhanced overall wellness


VIP Wellness Lifting Package — $610

A premium lifting and wellness program that combines facial rejuvenation with body alignment to improve skin elasticity and facial balance.

Recommended For

  • Individuals with facial sagging that contributes to asymmetry

  • Patients seeking improved skin volume with a mini PDO lifting treatment

  • Those wanting both lifting and holistic body correction

Treatment Includes

  • Facial thermal radiofrequency therapy

  • Saponin-based fat-reducing wild ginseng acupuncture

  • Facial targeted physical therapy

  • Facial acupuncture

  • TMJ manipulation therapy

  • Cervical & shoulder alignment treatment

  • Full-body Chuna chiropractic adjustment

Expected Benefits

  • Improved skin lifting & elasticity

  • Enhanced facial volume

  • Better facial symmetry

  • Reduced jaw tension

  • Improved posture & body balance

  • Natural facial rejuvenation

Chuna & Physical Therapy

Traditional Korean medicine therapies focused on pain relief, posture correction, and full-body alignment.

Chuna & Physical Therapy programs combine acupuncture, manual therapy, cupping, and posture correction to relieve pain, improve mobility, and restore healthy body alignment.

Recovery & Physical Therapy

General Acupuncture, Physical Therapy & Cupping (After Long Flight) — $75

A restorative treatment designed to relieve muscle stiffness, fatigue, and circulation issues caused by long-distance travel.

Recommended For

  • Travelers experiencing fatigue after long flights

  • Individuals with muscle stiffness or poor circulation

  • Those needing quick recovery before continuing their trip

Treatment Includes

  • General acupuncture

  • Physical therapy

  • Cupping therapy

Expected Benefits

  • Relieves muscle tension

  • Reduces travel fatigue

  • Improves circulation

  • Promotes faster recovery


Posture Correction

Basic Posture Correction & Simple Cervical Chuna Manual Therapy (1 Area) — $55

A targeted posture correction treatment focusing on a single problem area using traditional Chuna manual therapy.

Recommended For

  • Individuals with mild neck or posture discomfort

  • Patients requiring correction in one specific area

Treatment Includes

  • Basic posture assessment

  • Simple cervical Chuna manual therapy

  • Single-area posture correction

Expected Benefits

  • Improved neck alignment

  • Reduced muscle tension

  • Better posture

  • Increased mobility


Comprehensive Posture Correction & Full-Body Chuna Manual Therapy (2 or More Areas) — $95

A comprehensive posture correction program that restores body balance through full-body Chuna manual therapy.

Recommended For

  • Individuals with multiple areas of body misalignment

  • Patients experiencing chronic posture-related discomfort

  • Those seeking full-body structural correction

Treatment Includes

  • Comprehensive posture assessment

  • Full-body Chuna manual therapy

  • Multi-area posture correction

Expected Benefits

  • Improved overall posture

  • Restored body balance

  • Reduced muscle pain & stiffness

  • Better flexibility & mobility

  • Enhanced daily movement

Weight Management & Herbal Wellness

Personalized Korean medicine programs for weight management and overall wellness.

Personalized Korean medicine programs combining weight management, herbal medicine, and wellness consultations to improve metabolism, increase vitality, and support long-term health.

Weight Management

Consultation for Diet Program & 1:1 Customized Korean Herbal Medicine Prescription — $450

A personalized weight management program that identifies the root causes of weight gain and provides customized herbal medicine with expert diet guidance.

Recommended For

  • Individuals seeking personalized weight loss solutions

  • Those struggling with slow metabolism or weight gain

  • Patients interested in customized Korean herbal medicine

Treatment Process

  • One-on-one consultation with a Korean medicine specialist

  • Diagnosis of weight gain causes & body imbalance

  • Customized herbal medicine prescription

  • Personalized diet coaching

Expected Benefits

  • Boosted metabolism

  • Appetite control

  • Healthy weight management

  • Full-body detox support

  • Sustainable lifestyle improvement


Diet Program Consultation & Step-by-Step Capsule-Type Korean Herbal Prescription — $270

A beginner-friendly herbal weight management program using convenient capsule-type herbal medicine.

Recommended For

  • First-time herbal medicine users

  • Individuals seeking an easy daily weight management solution

Treatment Includes

  • Diet consultation

  • High-potency capsule-type Korean herbal prescription

Expected Benefits

  • Increased metabolism

  • Appetite control

  • Safe detox support

  • Easy daily herbal care


Diet Consultation & Saponin Injection (Wild Ginseng Fat Reduction Acupuncture) — $95

A targeted fat reduction treatment using wild ginseng-derived saponin combined with electric acupuncture.

Recommended For

  • Individuals wanting localized fat reduction

  • Patients looking for non-surgical body contouring

Treatment Includes

  • Diet consultation

  • Wild ginseng saponin injection

  • 20-minute electric fat reduction acupuncture

Expected Benefits

  • Localized fat reduction

  • Improved body contour

  • Enhanced fat metabolism


Medium-frequency Therapy for Localized Fat Reduction & Abdominal Core Activation — $99

A body sculpting treatment that stimulates abdominal muscles and supports fat burning through medium-frequency therapy.

Recommended For

  • Individuals with abdominal fat

  • Those unable to exercise regularly

  • Patients seeking stronger core muscles

Treatment Includes

  • Medium-frequency abdominal muscle stimulation

Expected Benefits

  • Core muscle activation

  • Localized abdominal fat reduction

  • Improved metabolic activity

  • Enhanced energy consumption


Herbal Medicine

General Wellness Consultation — Consultation Included

A personalized consultation that recommends traditional Korean herbal remedies, herbal teas, and customized supplements based on your health condition and wellness goals.

Recommended For

  • Individuals experiencing fatigue or low energy

  • Those interested in personalized Korean herbal medicine

  • Patients seeking immune and wellness support

Consultation Includes

  • Health assessment

  • Herbal tea consultation

  • Customized supplement recommendation


Kyungok-go (Traditional Herbal Tonic Jelly) — $149

A premium traditional herbal tonic formulated to improve vitality, strengthen immunity, and support respiratory health, stress relief, better sleep, and overall wellness.

Expected Benefits

  • Increased energy

  • Immune support

  • Respiratory health

  • Stress management

  • Better sleep quality


Gongjindan (Premium Herbal Tonic Pills) — $180

A premium traditional Korean herbal tonic designed to restore physical strength, improve immunity, and support overall health and vitality.

Expected Benefits

  • Increased energy

  • Immune support

  • Respiratory health

  • Stress management

  • Better sleep quality

  • Muscle recovery

Korean Herbal Medicine

Traditional herbal medicine for vitality and overall wellness.

Personalized Korean herbal medicine programs designed to improve vitality, strengthen immunity, relieve fatigue, and support long-term wellness.

Wellness Consultation

General Wellness Consultation — Consultation Included

A personalized consultation that recommends traditional Korean herbal remedies, herbal teas, and customized supplements based on your health condition and wellness goals.

Recommended For

  • Individuals experiencing fatigue or low energy

  • Those interested in personalized Korean herbal medicine

  • Patients seeking immune and wellness support

Consultation Includes

  • Health assessment

  • Herbal tea consultation

  • Customized supplement recommendation


Available Herbal Options

Kyungok-go (Traditional Herbal Tonic Jelly) — $149

A premium traditional herbal tonic formulated to improve vitality, strengthen immunity, and support respiratory health, stress relief, better sleep, and overall wellness.

Expected Benefits

  • Increased energy

  • Immune support

  • Respiratory health

  • Stress management

  • Better sleep quality


Gongjindan (Premium Herbal Tonic Pills) — $180

A premium traditional Korean herbal tonic designed to restore physical strength, improve immunity, and support overall health and vitality.

Expected Benefits

  • Increased energy

  • Immune support

  • Respiratory health

  • Stress management

  • Better sleep quality

  • Muscle recovery

Location

Seongsu Station ㅣ Line 2 ㅣ Exit 4

(EN) 92 Achasan-ro, Seongdong-gu, Seoul, Republic of Korea, 2nd Floor

(KR) 서울 성동구 아차산로 92 2층

Working Hours

Monday10:00 AM – 08:30 PM
Tuesday10:00 AM – 08:30 PM
Wednesday10:00 AM – 08:30 PM
Thursday10:00 AM – 08:30 PM
Friday10:00 AM – 08:00 PM
Saturday10:00 AM – 02:00 PM
SundayClosed

Address: 2F, S-Tower, 92 Achasan-ro, Seongdong-gu, Seoul
Korean Address: 서울특별시 성동구 아차산로 92

Working Hours:
Mon–Fri: 10:00 AM – 8:30 PM
Saturday: 10:00 AM – 2:00PM

1-minute walk from Exit 4 of Seongsu Station (Line 2)

Location image 1 of 1

Review Score 4.7

3 Reviews

Cancellation and Refund Policy

Last Updated: July 13, 2026

At Seoul Beauty Global, we strive to provide a smooth and satisfying experience for all users. Please review the following policies carefully before making a reservation. These policies are governed by and incorporated into our general Terms & Conditions.

1. Official Communication Channels

To ensure all requests are processed accurately and timely, we provide specific channels for different types of inquiries.

1.1 General Support and Inquiries

1.2 Formal Modification and Cancellation Requests

  • Primary Channels: All formal requests for cancellations, refunds, or rescheduling must be submitted via the Contact Page on our Platform or through our Official Email.
  • Timestamp Policy: The timing of a request is determined by the timestamp of the email or the submission on the Contact Page in Korea Standard Time (KST).
  • Invalid Channels: In accordance with our Communication Responsibility policy, requests made via social media DMs or personal contacts are not considered official and will not be processed.

2. Rescheduling Policy

2.1 Advance Notice and Limits

  • Free Reschedule Window: Rescheduling requested at least 72 hours (3 days) in advance is processed at no cost, up to 2 times per reservation.
  • Limited Reschedule Window: Requests made between 48 and 72 hours before the appointment are limited to 1 reschedule, subject to the partial refund tier in Section 4.1.
  • Late Requests: Requests made within 48 hours of the appointment are treated as a cancellation and subject to the refund schedule in Section 4.
  • Frequency Exhaustion: Once the allowed reschedule count is exhausted, any subsequent change requires a full cancellation and a new booking.

3. No-Show & Late Arrival Policy

We maintain strict policies regarding attendance to respect the schedules of our Service Providers.

3.1 No-Show Policy

  • Failure to appear for your confirmed appointment without prior notice or valid cancellation is considered a "No-Show".
  • No-shows will result in the forfeiture of your entire deposit. No refunds or rescheduling will be allowed.
  • A cancellation of a reservation not yet confirmed by the Service Provider is not treated as a No-Show and is fully refunded (see Section 4.2).

3.2 Late Arrival

  • Service Impact: Arriving late may result in a shortened service duration to ensure subsequent appointments are not delayed.
  • Full Remaining Balance: If the service proceeds despite your late arrival, you are still required to pay the full remaining balance directly to the Service Provider, regardless of the shortened actual duration of the service.
  • Cancellation Criteria: If you are more than 20 minutes late without prior notice, your appointment will be automatically canceled, treated as a No-Show, and your deposit will be forfeited.

4. Refund & Change Schedule

Refunds and changes are processed based on the timing of your request relative to Korea Standard Time (KST).

4.1 Refund Tiers

Time Before AppointmentRefund
3+ days before100% Refund of the deposit amount
2 days before80% Refund of the deposit amount
1 day before50% Refund of the deposit amount
Same day / No-showNo Refund

4.2 Reservations Pending Provider Confirmation

  • The refund tiers in Section 4.1 apply only to reservations that have been confirmed by the Service Provider.
  • If a reservation is still pending provider confirmation, a cancellation—regardless of timing, including after the appointment time has passed while the reservation remained pending—will receive a 100% refund of the deposit. Such a cancellation is not treated as a No-Show.

5. Refund Processing & Currency

This section details how your funds will be returned following a valid refund request.

5.1 Currency and Rates

  • USD Principle: All refunds are issued in US Dollars (USD). Refunds will be issued based on the exact USD amount originally charged at the time of booking, regardless of any exchange rate fluctuations that may have occurred since the transaction date.
  • Refund Method: Refunds are typically issued back to the original source of payment (e.g., PayPal or original Bank Account).

5.2 Timeline

  • While we initiate refunds promptly, it may take up to 10 business days for the funds to reflect in your account.

6. Special Circumstances & Exceptions

We may grant exceptions for emergencies, provided valid documentation is provided.

6.1 Eligible Force Majeure

  • Exceptions may be granted for circumstances beyond the user's reasonable control that prevent attendance, including:
  • Sudden flight cancellations or transportation disruptions
  • Serious medical emergencies affecting the user
  • Natural disasters (earthquakes, typhoons, floods)
  • Public health emergencies or government-imposed travel restrictions

6.2 Ineligible Circumstances

  • Issues related to travel documents, passports, or visas are the sole responsibility of the user and do not qualify for refund exceptions.

6.3 Submission

7. Service Provider Cancellations

If a Service Provider must cancel your appointment due to unforeseen circumstances.

7.1 Procedures

  • You will be notified immediately via your registered email.
  • A 100% refund of the deposit paid to the Platform will be issued.
  • Our support team will assist you in finding an alternative booking if requested.

8. Non-Refundable Items

Certain third-party costs are strictly non-refundable by the Platform.

8.1 Specific Fees

  • Processor Fees: Any non-refundable transaction or currency conversion fees charged by payment processors (e.g., PayPal).
  • Bank Fees: International transaction or cross-border fees charged by your credit card issuer or bank.

9. Payment Disputes & Chargebacks

We encourage direct communication to resolve any transaction issues.

9.1 Dispute Resolution

  • Please contact our support team first for a faster resolution before initiating a dispute through your payment provider.
  • Unauthorized disputes or chargebacks may result in the temporary or permanent suspension of your access to the Platform.

10. Service Quality and Satisfaction Disputes

While we hold our Service Providers to high standards, please be advised that subjective dissatisfaction with the aesthetic results of a treatment does not automatically entitle a user to a refund.

10.1 Dispute Reporting Protocol

  • Standard 48-Hour Window: Any claims regarding unsatisfactory service must be formally submitted to support@seoulbeautyglobal.com within 48 hours of the appointment completion to allow for adequate observation of results.
  • Evidence Requirements: To substantiate a claim, users must provide a detailed written explanation accompanied by objective evidence, such as high-resolution photographs or video footage clearly illustrating the issue.

10.2 Arbitration and Resolution

  • Case-by-Case Review: Each dispute is thoroughly investigated on an individual basis, taking into account the evidence provided and the Service Provider's records.
  • Discretionary Outcomes: Resolutions are determined at the Platform's sole discretion and may result in a full refund of the deposit, a partial credit, or a denial of the refund request if the claim is deemed unsupported. Please note that any disputes regarding the remaining balance paid directly to the Service Provider must be resolved directly with the Provider.
  • Balanced Mediation: Our mediation process is designed to ensure a fair and balanced outcome for both the user and our professional partners.

11. Contact

If you have any questions or require assistance with a cancellation or refund, please reach out to us.

11.1 Support

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